Shipping policy

Shapefit – Shipping Policy

Last updated: 22/04/2026

This Shipping Policy outlines how Shapefit ("we", "us", "our") processes and delivers orders within South Africa.

By placing an order, you agree to the terms below.

1. Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and public holidays)

  • Orders placed after business hours will be processed the next business day

  • During peak periods (sales, holidays), processing times may be longer

We reserve the right to delay or cancel orders if fraud or payment issues are suspected.

2. Shipping Methods & Delivery Times

We use trusted courier partners to deliver your order.

Estimated delivery times:

  • Main cities: 8-12 business days

  • Outlying areas: 8-12 business days

Delivery times are estimates and not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location.

We may offer free shipping promotions from time to time.

Shipping costs are non-refundable unless required by law.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

It is your responsibility to monitor the delivery status using the tracking link provided.

5. Delivery Responsibility

  • Please ensure your shipping address and contact details are correct

  • Someone must be available to receive the parcel

We are not responsible for:

  • Incorrect addresses provided by the customer

  • Failed delivery attempts

  • Parcels left unattended at the delivery location (if authorized)

6. Risk & Ownership

Risk in the goods passes to you upon delivery.

Proof of delivery from the courier company will be considered sufficient evidence of delivery.

7. Delays & Courier Issues

We are not liable for delays caused by:

  • Courier company issues

  • Weather conditions

  • Public holidays or strikes

  • Events beyond our control

However, we will assist you in tracking and resolving delivery issues where possible.

8. Lost or Damaged Parcels

If your parcel is lost or arrives damaged:

  • Contact us within 48 hours of delivery at sales@shapefit.co.za

  • Provide your order number and supporting photos (if damaged)

We will investigate with the courier and provide a resolution where appropriate.

9. Failed Deliveries & Returns to Sender

If a parcel is returned to us due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

You may be required to pay additional shipping fees for redelivery.

10. International Shipping

We currently only ship within South Africa.

11. Contact Information

Email: sales@shapefit.co.za
Store Name: Shapefit

Recommended Checkout Note

"Please ensure your delivery details are correct. We are not responsible for delays or failed deliveries caused by incorrect information."